FAQ

LOCATIONS

1) Where are you located?

We are currently located at Orchid Country Club (OCC, Yishun), 1 Orchid Club Road, Singapore 769162. In this location, we are able to conduct all team building related activities that are offered by the company. While it has an outdoor setting (playing arena), it has sheltered seating that can accommodate up to 300 participants.

We are also partnering Red Quarters located in 26 Jalan Benaan Kapal, Singapore 399629. In this location, we are unable to offer paintball team building services due to the facility infrastructure. While it has a smaller arena as compared to OCC, it provides a weather proof playing and seating arena which is ideal for smaller group size, up to 30 participants.

All reservations are subjected to availability and based on first come first served. We do not take in walk-in groups and all reservations are based on appointment only.

PAYMENT

1) How can I make payment?

We offer 5 modes of payment: cash, cheque, internet banking, PayNow and Scan QR. We are Gebiz-registered (www.gebiz.gov.sg), EPS-registered and deal electronically with all government agencies (invoice or www.vendors.gov.sg).

PayNow:
PayNow via UEN: 202450162G (Aim And Action Pte Ltd)

Internet Banking:
Online Bank Transfer (FAST)
Account Name: Aim And Action Pte Ltd
Bank Account: United Overseas Bank (UOB) Current
Account Number: 7163 0018 30

2) Is Red Dynasty Paintball Park GeBIZ registered?

Yes. We are registered under Aim And Action Pte Ltd (UEN: 202450162G) on GeBIZ. All payments can be made electronically via e-invoice.

3) Do you charge GST?

No, we do not charge GST as we are not a GST registered entity since June 2021.

SAFETY CONCERNS

1) Are the activity/activities safe?

In everything that we do, there is always a certain amount of risks that are involved. Similar to all sports, paintball (and the other activities that we offer) is a safe activity as long as rules and regulations are strictly followed.

Individuals with health problems such as heart conditions, nervous disorder, pregnancy, etc should not participate.

2) Is paintball actually “pain” ball?

Each individual has different pain tolerances. While some might feel a “stinging” sensation, others might not. All our paintball markers are chronographed to ensure the velocity measured in feet per second (FPS) is to safe specifications issued by the Singapore Police Force.

If paintball unsuitable, we would like to recommend Gel Ball as the next alternative. The shot feeling is less impactful as compared to paintball but has an equivalent intensity and excitement in participation.

3) Are safety equipment provided for the activity?

All packages are inclusive of the rental and safety equipment or the respective activity.
Paintball – Rental of the paintball marker, rental of paintball mask, rental of chest protector and purchase of paintballs.
Laser Tag – Rental of the laser tag gun and rental of laser headset/vest
Archery Tag – Rental of the face mask, archery tag bows and arrows
Foam Dart – Rental of the foam dart blasters, foam darts ammo, safety glasses
Gel Ball – Rental of face mask and gel ball blasters

4) Will there be someone to facilitate the session?

Yes a game facilitator will be assigned to each group. They will conduct the safety briefing, game briefing, marshal the games to ensure safety and smooth running of the session. Facilitators are assigned depending on the group size and duration of the game.

GENERAL MATTERS

1) Why should I choose to reserve a session with Red Dynasty Paintball Park?

With more than 30 years of combined experience in the teambuilding and recreational industry (especially paintball), you can be sure that our organization will be capable in handling your event!

We offer different outdoor activities specializing in Paintball, Laser Tag, Archery Tag, Gel Ball, Cornhole, Water Blaster (coming soon) and other fringe activities, serving corporate teambuilding, cohesions, school outings, birthday parties and family activities.

2) How can I play paintball if I don't have a group to play with?

All our reservations are based on a group size of 10 persons. If you have lesser than 10 persons, you can still make a reservation with full payment. All outstanding paintballs and gel balls will be distributed across the participating group. This means more games and more to shoot! You are also welcome to join our local community group which will organize monthly outings at our field. For more information, please email us at info@weplaypaintball.com

3) I would like to play more regularly, is there a membership program that I can join?

At this moment, we do not have a membership program. However, for frequent returning customers, do check with us on loyalty discount which we may be able to offer for your returning visit.

4) Will paintball / gel ball stain my clothings?

No, paintball stains are washable. However, participants are advised to wear clothes that are inexpensive and dispensable. Stained clothings should be washed immediately after event so as to prevent dye from “eating” into the clothing fabric. Gel balls do not stain as they are water soluble and disintegrate upon impact.

5) Is there an age limit to participate?

To play paintball in Singapore, the authorities have a minimum age requirement of 14 years old imposed on all participants. For the rest of the activities, we generally recommend 7 years old and above. An online waiver link will be send to you via email and parental/guardian consents are required for all participants who are below 18 years old. Do bring along a photo ID, for age verification.

*For archery tag, it is advisable for participants to be more than 10 years old as it will require strength from the participants to effectively draw the bow for shot.

6) Do I have to make a booking?

Yes, you will have to book in advance (at least 12 hours before event) and receive a confirmation email from us before coming as we are open by appointment only. Only reservations with payment will be confirmed. We not allow walk-in groups.

7) How can I make a booking?

Bookings can be made by via:
(1) Red Dynasty Paintball Park online booking form (www.weplaypaintball.com/booknow/
(2) Sending us an email at info@weplaypaintball.com. In the email, please include your particulars, date and time of booking, number of participants, preferred package and we will get back to you.

If there is a special event, for example, birthday, anniversary, tournament, please indicate in the booking request so that we can work with you on your requirements.

(3) Call us at our main office hotline: 66594782 / 66598095 / 67557537 during office hours (9am-6pm Tuesday to Saturday).

8) How do I know that my booking is confirmed?

A non-refundable full advance payment will be required to confirm and secure your booking. If you do your booking via our online instant book, you will have an ease and direct confirmation as it will lead you to an online payment portal to complete the full payment.

You will then receive an email notification. If your booking is made via email or call, you will receive and email follow-up from us with your booking details and payment details.

Your booking will NOT be confirmed if you do not complete the full payment.

9) What if it rains on event day?

We understand that weather changes fast in Singapore. All customers are advised to arrive 15-30 minutes before booking time. Should there be a drastic weather change, our staff will advice accordingly. Please note that the payment is non-refundable. All participants of the group should still come and be present for the session. Once the rain subsides, the games will resume.

If the bad weather (e.g. continuous heavy rain) does not allow the game to resume with game duration running out, our facilitators will suggest for game postponement and will liaise with game organizer on the next preferred date for the event. Do note that the payment which was transacted prior to the booking will be carried over to the next postpone event.

10) What should I wear on game day?

Below are the recommended attire for the different activities:
Paintball
– We recommend tops and pants that are dark-coloured, long sleeved and loose-fitting, and covered shoes suitable for sports for all participants.
– Additional protection can be worn such as shawl, scarf, cap. You may also purchase or rent the following items (subjected to stock availability) on-site:
Purchase: Brand new personal paintball mask, disposable coveralls, neck protector and groin guard
Rental: Neck protector and groin guard (Subjected to availbility).

Laser Tag, Archery Tag, Gel Ball, Water Blaster & Cornhole
– We recommend for comfortable sports attire and covered shoes suitable for sports for all participants.

11) Are there shower facilities?

No, there is no toilet facilities on site. However, participants can use the toilets available nearby (at the golf club) for a quick freshen up. Participants are recommended to bring along their own toiletries, towel and a set of fresh clothing for change. Please approach our facilitators for directions to the nearest toilet facilities.

12) How do I get to Red Dynasty Paintball Park?

We are located in:

a) Red Dynasty Paintball Park, Orchid Country Club, OCC (Yishun) – Outdoor Arena

1 Orchid Club Road, Singapore 769162

Look out for the guard post as you enter OCC, we are located opposite the guard post.

b) In Partnership with Red Quarters (Kallang) – Indoor Arena

26 Jalan Benaan Kapal, Singapore 399629

13) Are there any food and drinks sold in the venue?

Red Dynasty Paintball Park (Bukit Timah – Turf City)
1.5L bottles, assorted can drinks and light snacks are sold on-site. You can also grab a quick cup noodle before, during or after the games. For food catering, please email us for more details, costs and menu.

14) Are there parking lots available at Red Dynasty Paintball Park?

Drivers can park inside Orchid Country Club. Please park at the public carparks only. Parking is not regulated in this premise. However, parking a vehicle in a non-designated parking area is at the risk and liability of the vehicle owner.

If you have a question which is not listed above, please email us at info@weplaypaintball.com and we will be glad to assist you.